MedPro Resources
16335 Harlem Ave.
Suite 340
Tinley Park, IL 60477
(708) 614-8898
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Telephone: (708) 614-8898
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(877) MEDPRO-5
Support
 At MedPro Resources we offer 30 days free support on all software purchases. This includes telephone, e-mail and fax support.
After installation of medical software to your office, top-notch support and service is paramount to your daily office operations. At MedPro Resources all problems and issues are taken care of in a timely and complete manner and are not deemed resolved until you are satisfied.
Many of our clients opt for a support agreement that can be purchased for a fee. This allows for unlimited telephone support and on-site visits for Chicagoland offices. With hundreds of offices supported at MedPro Resources we can handle any of your questions or concerns. We support all versions of Lytec Medical software as well as other software lines we carry.
Additionally, we can support your network, computers, remote connections, internet and other PC related issues.
There are several support options available. Please call 1-877-MEDPRO-5 for more information on support and service.
Specialized Client Support:
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Live Remote Assistance
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| Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. |
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How to Get Support:
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| A member of our support team will talk with you first to determine the nature of the problem. |
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| You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session. |
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How It Works:
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Step 1: |
Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Simply click the Start Session button.
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You are prompted to download a small virus-free plug-in. |
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With your permission, your support representative can view your screen and share control of your mouse and keyboard. |
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You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
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